Talk to us:
If you would like to speak with one of our representatives please call our Customer Service Team on 0800 40 40 40 or from overseas +64 9 377 1047.
Hours of Operation:
Monday to Friday - 8am to 6.00pm
For lost or stolen cards from overseas
+64 9 377 1047 (24/7)
For general Onecard queries, click here
to contact us.
Share your feedback:
Should a problem arise please let us know so we can fix it.
To speak to the Customer Resolutions team call
0800 735 192 from within New Zealand
+64 9 375 0819 from overseas
Send us your document(s):
Click here to use our secure document upload service if you need to send us a document or if we have requested further information from you.
Write to us at:
PO Box 4058