Contact Us

Talk to us:

If you would like to speak with one of our representatives please call our Customer Service Team on 0800 40 40 40 or from overseas +64 9 377 1047.

Hours of Operation:
Monday to Friday - 8am to 6.00pm

For lost or stolen cards from overseas
+64 9 377 1047 (24/7)

For general Onecard queries, click here
to contact us.

Share your feedback:

Should a problem arise please let us know so we can fix it.

To speak to the Customer Resolutions team call
0800 735 192 from within New Zealand
+64 9 375 0819 from overseas

Send us your document(s):

Click here to use our secure document upload service if you need to send us a document or if we have requested further information from you.

Write to us at:

Onecard Visa
PO Box 4058
Shortland Street
Auckland 1140

Send us a message:

For your security and protection, please do not email requests for account information or to update your contact details. Please call our Customer Service Team on 0800 40 40 40 instead.

You can contact us using this form and we will respond to your enquiry within three business days via email.